We deliver to the following countries: Australia, Austria, Bahrain, Bangladesh, Belgium, Bulgaria, Cambodia, Canada, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Jordan, South Korea, Kuwait, Laos, Latvia, Luxembourg, Macao, Malaysia, Maldives, Malta, Monaco, Myanmar, Nepal, Netherlands, New Zealand, Norway, Oman, Papua New Guinea, Philippines, Poland, Portugal, Qatar, Saudi Arabia, Singapore, Slovakia, Slovenia, Spain, Sri Lanka, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States, Vietnam.

We know you're excited about your order and we are too!

Typically, it takes 1-2 business days for your order to be processed so you may expect a shipping confirmation email within that time frame! Be sure to check your junk/spam mail in case you can't find it. 

Below are the standard delivery times:

1. The United States

States: 

Illinois, Indiana, Iowa, Kentucky, Michigan, Missouri, Ohio, Wisconsin, Alabama, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia, Kansas, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Montana, Nebraska, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, West Virginia, Wisconsin, Wyoming, Alaska, Guam, Hawaii & Puerto Rico

Shipping Duration: 4-7 business days

*Note: Kindly allow up to 14 business days for orders outside the Continental United States to be delivered.

2. Canada

Shipping Duration: 7-10 business days

3. Australia & New Zealand

Shipping Duration: 7-14 business days

4. Europe

Countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Estonia, France, Germany, Ireland, Netherlands, Spain, Luxembourg, Poland, Portugal, Greece, Hungary, Italy, Slovakia, Slovenia, Cyprus, Latvia, Malta, Switzerland, Denmark, Finland, Monaco, Norway, Sweden, UK

Shipping Duration: 7-14 business days

5. Asia & Middle East

Countries: Singapore, Hong Kong, Japan, South Korea, Macao, Vietnam & Philippines, Cambodia, Laos & Myanmar, Sri Lanka, Maldives, Turkey, Oman, Papua New Guinea, Qatar, UAE, Saudi Arabia, Kuwait & Jordan

Shipping Duration: 7-30 business days

You are so close to receiving your order! Once your order is shipped out, you will receive a shipping confirmation email with a tracking number that you can use to follow your package’s journey to you.

You can check the progress of your package here.

If you didn't receive the Shipping Confirmation email, please contact our Customer Experience Squad at hello@theskinfreedom.com, so we can help you out.

Skin Freedom is born in Bulgaria. 

Our natural hero ingredients - White Clay and Rose Water, are sourced in Bulgaria, and we manufacture the mask here in Bulgaria too! 

The colour of the product on the website may vary due to the resolution.

Please send us a photo of what you received (please make sure to take the photo under natural light or white light) so we can confirm if the colour of the product is correct.

Every person's skin is different, and the results may vary from customer to customer. 

While Skin Freedom products have helped our customers to enhance their skin appearance, we won’t be held responsible for results below customer expectation.

Once you subscribe to our newsletter, you will receive a welcome email. Please check your spam/junk folder if you do not find it in your inbox.

We suggest subscribing again if you didn't get the email.

• Cleanse your skin before applying your face mask.
• Use the brush to apply comfortably and hygienically. 
• Let your mask dry. You might feel some tingling in the first minute, this is the active ingredients getting to work.
• After 10 mins wash off with warm water and pat dry with a fresh towel.
• Enjoy your glowing, selfie-ready skin.

Here's how to do a patch test:

• Place a small amount of the product inside your elbow or to an area of your face that is somewhere hidden, such as jawline or on your neck near your ear.
• Leave on the skin a full day.
• If redness or irritation occurs, please do not use the product you are testing.

Here are some tips on how to store your Skin Freedom White Clay & Rose Water Face Mask:

• Keep the white plastic seal over the top of the mask when not in use to preserve freshness.
• Keep your mask away from humid places like the shower.
• We recommend to use the mask within 6 months after opening.
• Tightly close the container immediately after each use.Keep out of reach of children.

Yes, of course! 

The Skin Freedom White Clay & Rose Water Face Mask uses active ingredients to draw out toxins in the skin.

We suggest patch testing the mask 48 hours before use on your inner elbow. You might experience a slight tingling sensation in the first minute, this is the active ingredients getting to work.

If irritation occurs, please do not use.

Unlike some other clay masks, the Skin Freedom White Clay and Rose Water Mask is formulated in such a way that it will not dry out but it will nourish your skin with each use.

Use up to 2 times per week on freshly cleansed skin. For first-time users with sensitive skin, we suggest patch testing on your inner elbow 48 hours before use.

Our mask draws out toxins and oils that clog the pores. It also contains Rose Water, Calendula, Arnica Montana, Horse Chestnut and Rosemary, which are all known for their potent anti-inflammatory and antibacterial properties. 

Our mask can be incorporated into any skin routine, but will not cure acne alone.

First of all - congratulations!

Our mask doesn't contain any chemicals that can harm you or the baby. It contains a very small amount of preservative just to preserve the efficacy and to prevent the growth of microorganisms. 

If you have oily skin or combination skin, please use 2 to 3 times a week for best results. 

If your skin is dry or sensitive skin, use up to 2 times per week.

While most clay masks contain only 10-15% clay, the Skin Freedom Mask contains 50% clay, which drives more effective skin results. 

We use natural, high quality ingredients that we have hand-picked from sustainable sources.

Full Ingredients List:

Kaolin, Aqua, Rosa Damascena Flower Water (Rose Water), Bentonite, Glycerin, Cetearyl Alcohol, Zinc Oxide, Glyceryl Stearate Citrate, Caprylic/Capric Triglyceride, Butyrospermum Parkii (Shea) Butter, Cocos Nucifera (Coconut) Oil, Urea, Olea Europaea (Olive) Fruit Oil, Chamomilla Recutita (Chamomile) Flower Extract, Calendula Officinalis (Calendula) Flower Extract, Aesculus Hippocastanum (Horse Chestnut) Seed Extract, Malva Sylvestris (Mallow) Extract , Rosmarinus Officinalis (Rosemary) Leaf Extract, Arnica Montana (Arnica) Extract, Aloe Vera, Niacinamide, Panthenol, Tocopheryl Acetate (Vitamin E), Sodium Hyaluronate (Hyaluronic Acid), Allantoin, Parfum*, Xanthan Gum, Phenoxyethanol, Ethylhexylglycerin, Rosa Damascena Flower Oil (Rose Oil).

*Natural Origin

NO Sulfates, Parabens, Synthetic fragrance, Synthetic colours, T.E.A., D.E.A., Silicones, PEGs. Ethoxylate and Formaldehyde free.

Our product contains lots of potent ingredients (Rose Water, Calendula, Arnica Montana, Horse Chestnut, Rosemary) that are known for their anti-inflammatory properties. They may help reduce the redness of irritated skin and improve the condition of rosacea, dermatitis and eczema. 

Please do a patch test at least 48 hours before you use it. You might experience a mild tingling sensation on your first use. We suggest to check with your doctor if you’re unsure or sensitive to any of the ingredients.

The Skin Freedom White Clay & Rose Water Face Mask contains 50 grams or 1.7 oz jar that can be used up to 10-12 times.

Be mindful that a little goes a long way, and be sure to use the brush applicator that's included in the box for easy application. 

Our White Clay & Rose Water Face Mask is free of any animal components and/or by-products.

It made with 100% vegan ingredients and is also cruelty free. 

We offer different payment methods depending on which country you reside in.

For Debit/Credit cards, we accept VISA, MasterCard, Diners, Discover and American Express. We also accept Paypal, AmazonPay and ApplePay.

To avoid the possibility of any checkout errors, do make sure that your overseas usage feature is activated (you may need to contact your local bank to enable this option).

Please note that we do not accept any bank transfers, prepaid cards, and any other mode of payment unless specified above.

Unfortunately, you will not be able to edit the billing address once you have successfully placed an order. 

But don't worry - as long as your shipping address is correct, you will be able to receive your order.

If you didn't receive the order confirmation, don't place your order again until you're sure the order didn't go through or you may end up with a duplicate order.

Please be patient if your order confirmation isn’t delivered to your inbox straight away – it can take a couple of hours. Please ensure that you're checking the correct email address you used to purchase your product with and check it falls into your spam/junk mail. Make sure to add Skin Freedom to your safe list so this won't happen again.

We are sorry to hear that! In such occasions, you will see a "Pending" transaction (a declined transaction could also appear as "Pending"). 

Usually when this happens, the transaction will not be cleared by the bank, and the amount will be reversed back to your account within 7 days.

An error upon checking out usually indicates that the customer’s bank has refused the transaction request. Some of the common reasons for the declines are:

1. Do Not Honor: The customer's bank is unwilling to accept the transaction. Please contact the bank for more details regarding this generic decline.

2. Insufficient Funds: The account did not have sufficient funds to cover the transaction amount at the time of the transaction Please make sure there are enough funds in the account before retrying again.

3. Limit Exceeded: The attempted purchase exceeds the withdrawal limit of the account. Please contact the bank to change the account limits or use a different payment method.

4. Card Issuer Declined CVV: The customer entered in an invalid security code or made a typo in their card information. Please try again – if the decline persists, please contact the bank.

5. Invalid Transaction: The customer’s bank declined the transaction, typically because the card in question does not support this type of transaction. Please contact the bank for more information.